20 motor licensing, cash offices open thus far, reduced staff

16 July 2020

The City of Cape Town has opened 20 customer cash and motor licence offices across the metro thus far. The City will communicate as the offices open, however the use of online options remain key in helping to curb the spread of COVID-19. It must be emphasised that customer offices are working on a reduced staff complement to adhere to the COVID-19 regulations. Please note services may be disrupted and delayed due to load-shedding from time to time.

‘The City has opened some of its customer offices in a phased manner, since May this year, in accordance with national COVID-19 regulations. We will continue to ensure that all COVID-19 health and safety protocols are put in place and adhered to for the safety of City staff and members of the public as more offices open in the coming weeks. We thank our customers for their patience during this difficult time for us all.

‘Customers are reminded to only visit cash offices when absolutely necessary so that we continue to curb the spread of COVID-19. Online options and the City’s e-Services remain key and we encourage customers to register to use e-Services if they have not done so already. E-services offers a range of useful options including electronic billing, logging service requests and applying to renew one’s motor vehicle license, among others,’ said the City’s Executive Deputy Mayor and Mayoral Committee Member for Finance, Alderman Ian Neilson.

The national COVID-19 regulations, which require a reduced staff complement, has an impact on operations in that fewer transactions can be done per day.

All counters will also not be open at the same time to adhere to the COVID-19 regulations of enhanced hygiene and social distancing. Customers are pleased asked to visit offices early in the day or to make use of online services where possible. Check the Operations and Service Notifications document on the City’s website or the City’s Facebook page ahead of time if unsure. Offices are also subject to rapid closure due to COVID-19 regulations when required.

If transactions can be conducted via e-Services, please continue to do so.

What to expect when visiting an office:

COVID-19 screening at the entrances
Limited number of customers allowed in at a time
Social distancing is required and must be adhered to
Limited daily transactions, please visit early in the day. Longer queues due to reduced staff as required by COVID-19 regulations
Only your ID needed for Motor Vehicle Licensing and Registration renewals

For account payments:

Online: www.Easypay.co.za or www.payCity.co.za
EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
e-Services: Use the City’s online e-services portal
ATM: contact your bank to add the City as an ATM beneficiary

Register on e-Services

Renew vehicle licenses
Submit water/electricity readings
Pay accounts online
View current account and account history
Apply to receive accounts via email
Log service requests

To register for e-Services visit: online e-services portal

Latest office openings and operations (please visit the City’s Facebook page for office opening and closure details as well as www.capetown.gov.za)

Area	Opening and closing times	Services available
Durbanville	Weekdays: 08:00 to 15:30 Saturday: Closed	· Registration and licensing of all vehicles · Municipal account Payments · Payment arrangements · Indigent applications · Rates rebates applications
Khayelitsha	Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30	Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Brackenfell	Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30	· Registration and licensing of all vehicles · Municipal account Payments · Payment arrangements · Indigent applications · Rates rebates applications
Somerset West	Weekdays: 08:00 to 15:30 Saturday: Closed	Registration and licensing of all vehicles Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Manenberg	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30	Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Milnerton	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30	Registration and licensing of all vehicles Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Pinelands	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 12.00	Registration and licensing of all vehicles
Bellville	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30	Registration and licensing of all vehicles
Fish Hoek	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30	Municipal account payments Payment arrangements Indigent applications Rates rebates applications Registration and licensing of all vehicles
Strandfontein	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30	Municipal account payments Payment arrangements Indigent applications Rates rebates applications Registration and licencing of all vehicles
Cape Town Civic Centre	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30	Municipal account payments Payment arrangements Indigent applications Rates rebates applications Registration and licensing of all vehicles
Parow	Weekdays: 08:00 to 15:30 Saturday: Closed	1. Registration and licensing of all vehicles 2. Municipal account payments 3. Payment arrangements 4. Indigent applications 5. Rates rebates applications
Kuils River	Weekdays: 08:00 to 15:30 Saturday (first and last of the month): 08:00 to 11:30	· Registration and licensing of all vehicles · Municipal account payments · Payment arrangements · Indigent applications · Rates rebates applications
Liberty Promenade Mall, Mitchells Plain	Weekdays: 08:30 to 16:00 Weekends: 09:00 to 12:30	· Registration and licensing of all vehicles · Municipal account payments · Payment arrangements · Indigent applications · Rates rebates applications
Table Bay Mall	Weekdays: 08:30 to 16:00 Weekends: 09:00 to 12:30	· Registration and licensing of all vehicles · Municipal account payments · Payment arrangements · Indigent applications · Rates rebates applications
Plumstead	Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30	· Registration and licensing of all vehicles · Municipal account payments · Payment arrangements · Indigent applications · Rates rebates applications
Strand	Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30	· Registration and licensing of all vehicles · Municipal account payments · Payment arrangements · Indigent applications · Rates rebate applications
Wesfleur	Weekdays: 08:00 to 15:30 Saturday: (1st and last day of the month) 08:00 to 11:30	· Municipal account payments · Payment arrangements · Indigent applications Rates rebates applications
Lentegeur	Weekdays: 08:30 to 15:30 Weekends: 08:00 to 11:30	· Municipal account payments · Payment arrangements · Indigent applications Rates rebates applications
Atlantis MVRL Office, Avondale	Monday, Wednesday and Friday: 08:00 to 15:30 Saturday: closed	Registration and licensing of vehicles

Motor Vehicle Registration and Licensing Offices Frequently asked questions

Q: What are the services offered at a City customer office?

A: Most City customer offices offer the following services:

Registration and licencing of all vehicles
Municipal account payments
Payment arrangements
Indigent applications
Rates rebates applications

Please note: all City offices do not offer the same services, so please phone the City's Call Centre on 0860 103 089 to check the services a particular office has to offer, alternatively please visit the Cash offices and walk-in centres page on the City's website to see which services are offered at the various offices.

Q: What are the operating hours?

A: During the week the City's customer offices across the metro operate between 08:00 and 15:30 and some offices are open on Saturdays from 08:00 to 11:30.

For convenience however, the Table Bay Mall and the Liberty Promenade Mall customer offices operate from Monday to Friday between 08:30 and16:00 and on weekends (including Sundays) between 09:00 and 12:30.

Please phone the City's Call Centre on 0860 103 089, ahead of time, to see if a particular office is open. Alternatively visit www.capetown.gov.za. Online options and e-Services are encouraged, but if this is not possible please visit our offices as early as you can because there is a reduced number of staff working at the same time in adherence to the COVID-19 regulations.

Customers may also visit the City's Facebook and Twitter pages for office opening and closure details as well our Operations and Service Notifications document on the City's website which is keeping track of the open and closed MVRs and cash offices.

Q: Why are the queues sometimes so long?

A: Due to the reduced number of staff we are allowed to have working at the same time, there are fewer transactions that can be done on a given day and there are also large volumes of transactions needing attention, which could not be performed during the National Lockdown.

All counters at the offices will not be open at the same time as the City needs to adhere to the COVID-19 regulations which require reduced staff complements to protect staff and customers. Our offices are thus allowed to perform a limited amount of transactions per day, please visit early in the day. Ticket numbers are issued at some offices and if a service limit is reached for the day, bring the same ticket number with you the next day if possible.

We thank customers for their patience during this time and encourage them to make use of the City's online e-services portal. Customers are also encouraged to please avoid long queues and prevent the spread of COVID-19 by making use of the 90-day grace period for licence renewals.

Q: Do I qualify for the 90-day grace period because of the COVID-19 lockdown and how does it work?

A: The City encourages customers to use online services and to make use of the 90-day grace period until 29 August 2020. This grace period applies to expired driving license cards, temporary driving licenses, learner's licenses, Professional Driving Permits and vehicle registration and license renewal discs. This was implemented due to the National Lockdown.

IMPORTANT!

Motorists who applied before 26 March 2020 and meet all the requirements, will still receive their discs. The South African postal service has resumed but please be patient as they work through their backlogs
Motorists who applied after 26 March 2020 will need to reapply online. Please phone the City's Call Centre on 0860 103 089 to see if a particular office is open, alternatively visit www.capetown.gov.za

Q: What can I expect when visiting an office?

A: It must be noted all counters at offices will not be open at the same time as the City needs to adhere to the COVID-19 regulations which requires reduced staff complements to protect staff and customers. Please note the following below:

COVID-19 screening at the entrances
Limited number of customers allowed in at a time
Social distancing is required and must be adhered to. City staff will do their best to communicate about social distancing at queues
Limited daily transactions, please visit early in the day
Longer queues due to reduced staff complement
Only your ID needed for Motor Vehicle Licensing and Registration renewals

Q: I'm a pensioner. Will I be helped before others?

A: Seniors will be assisted first.

Q: What are online services and what can I use it for?

A: The City's online options allow customers to perform account payments, log service requests, renew licences and receive bills via email.

For payments:

Online: www.Easypay.co.za or www.payCity.co.za
EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths

e-Services: Use the City's online e-services portal
ATM: contact your bank to add the City as an ATM beneficiary

Customers may perform the following transactions via the City's e-Services.

renew vehicle licences
submit water/electricity readings
pay accounts online
view current account and account history
apply to receive accounts via email
log service requests

To register for e-Services visit: online e-services portal

Then you will be able to:

renew vehicle licences
submit water/electricity readings
pay accounts online
view current account and account history
apply to receive accounts via email
log service requests

Q: Can we renew our licence discs at the post office and can we fetch our discs from the post office?

A: No, this is unfortunately not possible. We are agents on behalf of the Western Cape Government and we follow their prescribed procedures. The City encourages the use of online services and e-Services where possible to renew your licence.

For more information, please visit https://www.capetown.gov.za/City-Connect/Register/eservices-and-municipal-accounts/Register-for-a-municipal-account.

Q: Which services are done by the Motor Vehicle Registration and Licensing offices and which are done by Driving Licence Testing Centres (DLTCs)

A: Services at DLTCs include:

Renewal of driving licenses
Renewal of Professional Driving Permits (PrDPs)
Applications for duplicate learner licenses
Foreign driving license conversions
Driving licence tests
Learner licence tests
Card collections
Payments of fines/warrants
Tow-aways and impoundments

Visit: https://www.capetown.gov.za/Explore%20and%20enjoy/See-all-city-facilities/our-service-facilities/Drivers%20licence%20testing%20centres

Most City customer offices (including MVRL) offer the following services:

Registration and licencing of all vehicles
Municipal account payments
Payment arrangements
Indigent applications
Rates rebates applications

Q: How do you know if your motor vehicle licence is up for renewal?

A: Easiest way is to check your motor vehicle licence disc. Your Motor Vehicle Licence Disc must be renewed annually or call the call centre on 0860 103 089. Renewal notices are sent to customers by the Road Traffic Management Corporation.

End

Published by:
City of Cape Town, Media Office

motor vehicle Licence